Refund policy

At Carey Limerick, we want you to feel confident shopping with us. If something isn’t right, we’re here to help.

1) 30-Day Return Window

You may request a return within 30 days of delivery.

To start a return, email us at: info@vastivostore.com
Please include:

  • Your order number

  • The item(s) you want to return

  • A brief reason for the return (optional but helpful)

  • Photos if the item arrived damaged/incorrect

2) Return Eligibility

To be eligible for a return:

  • Items must be unused, unworn, and in the original packaging (if applicable)

  • Items must be returned in a clean condition

We reserve the right to refuse returns that show signs of heavy wear, washing, damage, or missing packaging/parts.

3) Non-Returnable Items (Hygiene & Safety)

For hygiene reasons, the following items are non-returnable (unless defective or incorrect):

  • Lingerie / intimates

  • Socks / hosiery

  • Swimwear

  • Beauty / personal care items

  • Any item clearly marked “Final Sale”

If you’re unsure, contact us before ordering: info@vastivostore.com.

4) Damaged, Defective, or Wrong Item

If your item arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery at info@vastivostore.com with:

  • Your order number

  • Clear photos of the item and packaging

We will arrange a replacement or refund where appropriate.

5) Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved:

  • Refunds are issued to your original payment method

  • Processing time: 3–10 business days (depending on your bank/payment provider)

Shipping fees (if paid) are non-refundable unless the return is due to our error (wrong/damaged item).

6) Return Shipping Costs

  • If you are returning an item for reasons such as “changed mind” or “doesn’t fit,” you may be responsible for return shipping costs.

  • If the return is due to damage/defect/wrong item, we will cover the cost or provide the best solution.

7) Exchanges

We do not guarantee direct exchanges. The fastest way is usually:

  1. Return the original item (if eligible)

  2. Place a new order for the correct item/size

If you need help choosing a size, email us: info@vastivostore.com.

8) Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank or payment provider (it can take a few days)

  • Then contact us at info@vastivostore.com and we’ll assist you

9) Contact Us

📧 info@vastivostore.com
🕒 Customer Support: Monday – Friday (reply within 24–48 hours)